Frequently Asked Questions
The Magic Butterfly
- What are the Magic Butterflies made of?
- Our Magic Butterflies are made of a wire body, a rubber band and thin colored paper wings.
- How to use the Magic Butterflies?
- The Magic Butterfly must be prepared by winding up the upper wings 40 complete turns to stretch the elastic in the middle. Once inserted in a support (card, Booklet , brochure , ...) it will fly away at the opening.
- How long in advance must we wind up the Magic Butterflies?
- We advise you to wind up the Magic Butterflies no later than 2 days before the event, to guarantee the most beautiful flight. If you send the Magic Butterfly in a letter by post, wind up the Butterfly just before posting your mail.
- Are Magic Butterflies reusable?
- Yes the Magic Butterflies are reusable. You just have to wind up the wings 40 turns again and again to recreate the magic.
The Magic Heart Booklet
- What is the Magic Heart Booklet?
- The Magic Heart booklet is a customizable box-shaped Heart that opens like a book and turns into a butterfly when opened. It releases 30 Magic Butterflies. You can customize the writing on the small heart and choose a mix of Butterflies patterns to insert into the booklet.
- Are the booklet shipped with the Magic Butterflies already wound up inside?
- The products are delivered separately. Preparation of Luxury Heart Booklet should be done no later than 2 days before the event. A tutorial is available on the product page.
- How many Magic Hearts should I use for my wedding exit?
- We advise you to use the Luxury Heart booklets in pairs for creating a flight on each side of the bride and groom. 2 booklets will release 60 Butterflies. A minimum of 4 Booklets will create a guard of honor freeing 120 Butterflies. Then you can increase quantities (6,8,10 ...) with a clocked or simultaneous opening for even more magic.
- How many different models of Magic Butterflies can I choose with my Heart Booklet?
- We offer you to choose 3 lots of 10 Magic Butterflies per booklet. You can choose 1, 2 or 3 Butterfly models.
- Am I obliged to customize the little heart?
- Customizing the little heart is a free option. However if you do not want any customization of the little heart, click on the ”no customization” button below the customization boxes
The Butterfly booklet
- What is the Butterfly Booklet?
- It is Butterfly-shaped booklet that opens like a book to free 10 Magic Butterflies.
- Are the Butterfly booklets shipped with the Magic Butterflies already wound up inside?
- Products are delivered separately. Preparation of Butterfly Booklet should be done no later than 2 days before the event. A tutorial is available on the product page.
- How many different models of Magic Butterflies can I choose with my Butterfly Booklets?
- Each Butterfly booklet is sold with 10 Magic Butterflies of the same model. If you order more than one Butterfly booklet, you will be able to choose different models of Butterflies for each booklet.
- How to create an account?
- Click on the “My account” button at the top right of the home page of our website to register and create your account
- How to delete or modify my personal data?
- Click “my account” – “ My personal information” in order to edit your datas and change them.
- I have lost my password?
- Click on "Forgot your password". You will receive an email with a temporary password that will allow you to login. Then go to "My personal information” to customize your password.
- Do you ship abroad?
- Yes. We deliver worldwide. By creating your account and adding the products in your basket, shipping options will appear with corresponding amount according to the delivery address.
- Can I have my order shipped to a different address than my billing address?
- Yes. When creating your account, you can specify a different delivery address.
- Can I choose different delivery methods?
- Depending on your delivery address, the shop will offer you the available transport. You will always have the choice between an express or economic delivery.
- How to track my order?
- When sending your order, you will receive an email with a link to track your order. You also have the possibility to log on your account and click on “my orders” to get details of all your orders. Our sales department is also available on +33 (0) 4 90 94 31 00
Payment of my order
- Which methods of payment are accepted?
- We accept payment by credit card (Visa, Mastercard), Paypal, bank transfer and check (only for French customers)
- Is payment secured?
- For the security of your payments, we use PAYBOX and PAYPAL solutions.
All of these solutions use security and encryption protocols that allow Magic Flyer Int. to guarantee each transaction.
Payment information such as credit card number is never known to Magic Flyer International.
- How to print my bill?
- After payment and validation of your order, you will automatically receive an e-mail stating that your invoice is available and can be downloaded via your customer area.
- How to get professional rates?
- Fill out our contact page form or call our sales department on +33 (0) 490943100 to benefit from our professional and resellers rates.
- How to use the Magic Butterfly for direct marketing?
- The Magic Butterfly is a powerful direct marketing tool. Inserted in mailings, invitations, brochures it will bring a unique dimension to your communication. You can also use the Magic Butterfly for your events (inaugurations, forums, exhibitions, team meeting ...). Our sales department is at your disposal at +33 (0) 4 90 94 31 00.
- Do you have specific retail products?
- We have created a range of products specially adapted for distribution in stores. Contact our sales department on +33 (0) 4 90 94 31 00 to find out our products.
- I am a professional. Can I order on your online store?
- If you are a professional and want to order small quantities of Magic Butterflies (less than 200 units) you can do it directly on our online store. Our sales department can create a professional account that will allow you to benefit from 20% discount on public prices. Please send your contact information, legal data and a presentation of your company to firstname.lastname@example.org to request creation of your account.